ARTIFICIAL INTELLIGENCE AND PUBLIC ADMINISTRATION: TRENDS, CHALLENGES, AND FUTURE PROSPECTS

Abstract

Abstract: Governments worldwide are increasingly exploring artificial intelligence (AI) to transform public administration, improve service delivery, and enhance policy-making. This article surveys contemporary trends in AI adoption by public agencies, drawing on international studies and country examples (USA, EU, Japan, South Korea, Uzbekistan). It highlights AI’s promise to boost efficiency, citizen engagement, and data-driven governance, while analyzing legal, ethical, technical and social challenges such as bias, privacy, infrastructure gaps, and workforce readiness. We examine future prospects – for instance, AI-powered state services, strategic analytics, and e-government chatbots – and underscore the need for robust governance and public trust. Perspectives from experts (OECD, World Bank, UNDP) emphasize that governments must balance innovation with oversight. Finally, we review Uzbekistan’s national AI strategy (Resolution PP-358) and Digital Uzbekistan – 2030 initiative, which set concrete targets (e.g. $1.5 billion AI market, 10% of e-services using AI) and institutional measures (big data platform, AI coordination center) to accelerate AI in the public sector. This comprehensive analysis informs policymakers and scholars about the evolving AI–governance landscape and the road ahead.