PROCESS ANALYSIS AND IMPROVEMENT IN QUALITY MANAGEMENT SYSTEMS (A CASE STUDY IN AN ALUMINUM PRODUCTION COMPANY)
Keywords:
Sustainable competitive advantage, Quality Management System (QMS), Aluminum production, Process standardization, Quality control points, 5S practices, Documentation standardization, Operational efficiency, Non-conformance rates, Customer satisfaction, SWOT analysis, Root cause analysis.Abstract
Today, the ability of enterprises operating in the manufacturing sector to achieve sustainable competitive advantage is directly related not only to production capacity but also to the degree of effectiveness with which they implement quality management systems. Rising customer expectations, intensified global competition, and technological developments have directed enterprises toward more systematic, traceable, and continuously improvable management models. In this regard, the Quality Management System (QMS) has become a strategic management approach for standardizing processes, reducing error rates, increasing customer satisfaction, and improving operational efficiency.
References
1. ISO. (2015). ISO 9001:2015 Quality Management Systems – Requirements. International Organization for Standardization.
2. ISO. (2015). ISO 14001:2015 Environmental Management Systems – Requirements with Guidance for Use. International Organization for Standardization.
3. ISO. (2018). ISO 45001:2018 Occupational Health and Safety Management Systems – Requirements with Guidance for Use. International Organization for Standardization.
4. ISO. (2022). ISO/IEC 27001:2022 Information Security, Cybersecurity and Privacy Protection – Information Security Management Systems – Requirements. International Organization for Standardization.
