SIFAT MENEJMENTI: ZAMONAVIY YONDASHUVLAR VA AMALIYOT
Keywords:
Kalit so'zlar: sifat menejmenti, ISO 9001:2015, TQM, Olti Sigma, Lean, raqobatbardoshlik, jarayon yondashuvi, doimiy takomillashtirish, mijoz qoniqishi.Abstract
ANNOTATSIYA
Ushbu maqolada sifat menejmenti tizimining nazariy asoslari, zamonaviy
yondashuvlar va amaliy tatbiq etish usullari keng ko'lamda tahlil qilinadi. Maqolada
ISO 9001:2015 xalqaro standarti talablari, Umumiy Sifat Boshqaruvi (TQM)
metodologiyasi, Olti Sigma (Six Sigma) va Lean boshqaruv tizimlarining korxona
faoliyatiga ta'siri o'rganiladi. Sifat ko'rsatkichlarini oshirishning amaliy yo'llari,
mijozga yo'naltirilgan yondashuv, jarayonlarga asoslangan boshqaruv va doimiy
takomillashtirish tamoyillari chuqur tahlil etiladi. Tadqiqot natijalari shuni ko'rsatadiki,
sifat menejmenti tizimini samarali joriy etish korxonaning raqobatbardoshligini
oshiradi, xarajatlarni qisqartiradi va iste'molchilar qoniqishini yaxshilaydi. Maqola
iqtisodiyot, menejment va muhandislik yo'nalishidagi mutaxassislar hamda
tadqiqotchilar uchun amaliy ahamiyatga ega.
References
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